Welcome back!

Thank you for your support as a 2018 North Queensland Toyota Cowboys member!

2018 was a significant year in our great club's history books, with Michael Morgan and coach Paul Green re-signing on extended deals, our champion co-captain Johnathan Thurston playing his final season and foundations being laid for the North Queensland Stadium, our new home from 2020.

Our 2019 membership program is the first step in relocating our valued members from 1300SMILES Stadium to our state-of-the-art venue that will both revitalise our city and become our new heart. Our member transition process has been structured to be fair, reward loyalty and continue our "members first" approach. Learn about the progress of the stadium construction.

Go Cowboys!

Renew

Cowboys Membership Team
1300 462 692 (option 1) | membership@cowboys.com.au

Renewal options | Renew online | Key dates | New stadium transition | Important information


RENEWAL INFORMATION

Rolling renewal: Your membership will automatically renew for the 2019 season unless you opt-out before Saturday 15 September.

How renewal notifications reach you:

  • Email: Your 2019 membership renewal notice will be sent to you by email for you to log in to renew your membership online.
  • Phone: If you don't have an email address registered with your membership account, we will call you to discuss your renewal soon.

Renewal payment options:

  • Online: When you receive your rollover notice by email, log in to pay your invoice via secure transaction.
  • Phone: Call the membership team to pay over the phone or request a call-back via membership@cowboys.com.au.
  • Printed form (available on request): Return your completed renewal form in person or by mail, email or fax.
  • In person: If you wish to pay via eftpos or cash, please visit Cowboys HQ during business hours and our Membership Team will assist you.

How to pay your invoice online

Follow the steps below:

  1. Select RENEW NOW via link or button above
  2. Log in using your MyCowboys online account details, as provided in your renewal email
  3. Select ‘pay now’ to renew your 2019 membership
  4. Select your eligible payment option
  5. Enter your credit / debit card details
  6. Select ‘renew membership’

Note: Refer to the left hand side of the portal to renew all memberships associated with your account.


Key dates

  • Renewals open: Week commencing Monday 23 July 2018
  • Opt-out closes: Midnight Monday 17 September 2018
  • Payment date (Full payment or first instalment for members on 10-month payment): 15 October 2018
  • 2019 seat upgrade requests begin: Mid-November 2018

Transition to the new North Queensland Stadium for 2020

Priority guarantee for 'best-equivalent' seat for 2020: Recommit to us as a 2019 member and we'll guarantee your 'best-equivalent' seat choice when our new stadium opens in 2020.

'Best-equivalent' seat explained: The starting point for determining each member’s “best-equivalent” seat in the new North Queensland Stadium is based on your 2019 seat’s line of sight and field position within 1300SMILES Stadium, compared to the seating configuration of the new stadium. The final location of your seat for 2020 will be based on personal communication with you from the membership team in early 2019 and is subject to the release of the final seating map.


Important information

Full season and Super 6 first release: Membership will be opened first to returning full season and Super 6 members, with all other memberships to open later this year. This will enable us to focus on servicing our highest priority members and upgrade requests.

Pricing: Membership premiums have increased for 2019 in line with increased servicing and operating costs. We are pleased to advise that full season members will continue to receive three games free, with additional exclusive items built into your benefits and inclusions.

Seat upgrade: Members wishing to change their seat should submit a seat change request by emailing membership@cowboys.com.au by 15 September 2018.

Exclusive merchandise: We have a great range of exclusive members merchandise available in 2019, with two convenient ways to purchase: (1) Online when paying for renewal invoice (2) Phone the membership team on 1300 462 692 (press - 1). Please note: Ordering through the Team Shop (online and in-store) will not be available until mid September 2018.


Enquiries

We welcome any enquiries on your renewal!

Tel: 1300 462 692 (option 1)
Email: membership@cowboys.com.au
In person: Cowboys HQ, 1300SMILES Stadium, Kirwan