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Completing your renewal | Renew online | Important dates | Important information

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Thank you for your support as a 2017 North Queensland Toyota Cowboys member!

Your membership is helping to build this great club and region and it means you're part of something special – the Cowboys family.

Your experience as a Cowboys member is extremely important to us and we're committed to continuous improvement in our service and membership program.

For season 2018, we're introducing some changes that we believe will enhance the value of your membership and our membership program overall, including a full-season first release for renewals.

2017 full season members will receive their renewal notices by email first and will have access to renew online using their member login details provided. Members without an email address in their record will be called by the membership team, or alternatively can call 1300 462 692 (option 1) to discuss. No printed renewal forms will be sent, unless requested. This first release will enable us to focus on servicing our full season members and upgrade requests.

2017 multi-game, single-game and supporter members will receive information on their renewal by email – renewals for these members will open later this year, but these members have the option to upgrade to full season membership in the full-season first release.

Thank you for being part of our great club – join us for the ride again in 2018!

Go Cowboys!

Cowboys Membership Team
1300 462 692 (option 1) | membership@cowboys.com.au


RENEWAL INFORMATION – FULL SEASON MEMBERS

COMPLETING YOUR RENEWAL

Renewal notice
Email: Your 2018 membership renewal notice will be sent to you by email for you to log in to renew your membership online.
Phone: If you don't have an email address registered with your membership account, we will call you to discuss your renewal soon.

Renewal options
Online: When you receive your login by email, log in to complete your renewal via secure transaction.
Phone: Call the membership team to renew over the phone or request a call-back via membership@cowboys.com.au.
Printed form (available on request): Return your completed renewal form in person or by mail, email or fax.


STEPS TO RENEW ONLINE

1. Select RENEW NOW via link or button above
2. Log in using your MyCowboys online account details, as provided in your renewal email
3. Select ‘pay now’ to renew your 2018 membership
4. Select your eligible payment option
5. Enter your credit / debit card details
6. Select ‘renew membership’
Note: Refer to the left hand side of the portal to renew all memberships associated with your account


IMPORTANT DATES
• First instalment on 10-month payment plan (full season): 15 October 2017
• Full season renewals close (to retain seats): 4pm, Friday 27 October 2017
• 2018 upgrade requests (full season) begin: Mid-November 2017


IMPORTANT INFORMATION

Pricing: Membership premiums have increased for 2018 in line with increased servicing and operating costs. We are pleased to advise that full season members will continue to receive three games free, with additional exclusive items built into your benefits and inclusions.

Transaction fees waived: Members opting for an instalment payment plan in 2018 will have the 1.95% transaction fee waived (ie no additional charges apply for choosing the instalment option).

Same seat/upgrade: Season members will have the first opportunity to renew their 2017 full season membership seat by paying their renewal invoice online. Members wishing to change their seat should submit a seat change request by emailing membership@cowboys.com.au. To retain your 2017 seat, please complete your renewal (with payment) before 4pm, 27 October 2017.

Member's choice options: Members will have the option to choose from three membership inclusions (each valued at $30) in 2018: (1) Cowboys merchandise pack; (2) Cowboys Team Shop online voucher; (3) Cowboys Team Shop in-store voucher (in-store, game day or merch van). Please complete your member's choice selection before submitting your renewal.

Rollover plan changes: Please note that automatic membership rollover is not available for 2018 renewals due to a system change. For 2019, all memberships will be automatically opted in to the automatic rollover (now called 'Rolling Renewals'), rolling over your membership into the same package and seats as the previous season. (Rolling Renewals only available for memberships paid via credit card). All renewing members will need to complete a 2018 renewal form with credit card details re-submitted for their renewal to be processed.

Exclusive merchandise: We have a great range of exclusive members merchandise available in 2018, with three convenient ways to purchase: (1) Order with your online renewal; (2) Order with your printed renewal form; (3) Purchase separately through the Cowboys Team Shop, online or in-store.


ENQUIRIES

We welcome any enquiries on your renewal!

Tel: 1300 462 692 (option 1)
Email: membership@cowboys.com.au
In person: Cowboys HQ, 1300SMILES Stadium, Kirwan