What is MyCowboys AccountManager?
How do I retrieve my MyCowboys password?
Click here to go to the main log in page. From there click on "Forgot Your Password?" link and type in your email address. Upon submission, you will receive an email with your password.
What sort of information and benefits are displayed on my homepage?
The main homepage of MyCowboys AccountManager displays up to date information regarding your account such as any outstanding invoices, presale offers, your upcoming events, and many other features for you as a membership holder.
How do I update my personal profile?
Login to MyCowboys AccountManager and select "edit my profile". From there, you'll be able to update your account information.
What is Membership Management?
Your Membership Management page allows you to view all of your up and coming events in a simplified calendar display. Depending on what is allowed by the venue, you may have a number of choices as to how you would like to manage your memberships.
What information is displayed in membership history?
Membership history is a rundown of all activity associated with a membership.
How can I renew my invoice online?
If you have an invoice available for renewal, simply log in, and from the homepage, you will see a snapshot of your invoices. Click on 'new invoices' and select your invoice for renewal. Proceed into the renewal process
How can I make a payment for an outstanding invoice?
If you are eligible to make a payment online, simply log in, and from the homepage, you will see a snapshot of your invoices. Select an invoice to make a payment and proceed into the payment process.
When can I expect to receive my 2018 renewal?
For season 2018 the renewal process has changed to a staggered approach. Full season members will receive their renewal in late September.
All other members will receive information on how to renew at a later date.
When will I receive my membership card and pack or merchandise voucher?
If you are a full season member your barcoded membership card will be sent by the end of February. All other members will receive their membership cards at the same time as your membership pack - within 4 weeks of your payment being processed. All packs and cards will start being dispatched from 27 October, please allow from 4 weeks after this date. Your membership card and pack or voucher is shipped to you directly from our manufacturer, please allow additional time for delivery if you purchase a membership between 20 January - 20 February 2018 (due to Chinese New Year).
When will I get my Cowboys Leagues Club membership card?
As part of your Cowboys football team membership, you receive a complimentary membership to the Cowboys Leagues Club* valued at $11. Your Cowboys Leagues Club membership card will be posted to you within 1 month of payment.
* Full date of birth must be provided as member must be over 18. Membership cannot be transferred to another person or listed in a company name or family name. Only one membership per name can be supplied.
What are the terms and conditions for the merchandise voucher?
You can elect to receive either an online or in-person Team Shop merchandise voucher. The online voucher can only be redeemed online at www.cowboysteamshop.com.au by entering your unqiue voucher code into the ‘promo code’ section on the check-out page. The voucher must be used in one transaction and no change will be given. The in-person voucher can only be redeemed at the Cowboys Team Shop located at the Cowboys Leagues Club, at the merchandise stands/van on game days. Only one voucher can be used per transaction. The voucher is not valid for use on sale items. The voucher must be used in one transaction, no change will be given. The voucher is valid until 31/08/2018.
How do I get a season car park?
Existing 2017 season car park holders will have first option to renew for the 2018 season. After the renewal deadline, we will advise full season members that car parks are on sale. Allocation will be on a ‘first-in, first-served’ basis. Subject to availability, game-by-game car park tickets will be available for purchase through the Cowboys administration office during business hours once the season has commenced.
How do I order exclusive members merchandise?
Exclusive member merchandise (member polo, kids t-shirt, sports towel and picnic rug) can be purchased at the time of your membership purchase/renewal and is available through the Cowboys Team Shop. Shop online at www.cowboysteamshop.com.au, phone 07 4724 8002, email firstname.lastname@example.org or visit in-person at 335 Flinders Street, Townsville to order.
How do I choose my seats?
New members are able to select their seat online from December 2017. Further information will be communicated once your membership has been processed.
Can I change my seat during the season?
Once your seating allocation has been made, unfortunately no changes to seating are available until the 2019 season.
How do I manage the type of emails I receive from the Cowboys?
When a person first joins as a member they will automatically be subscribed to receive the following types of emails from the Cowboys a) club updates and offers, b) sponsor and partner offers c) NRL ticketing offers. Members can unsubscribe or change their preferences for the types of emails they receive by following the link to the preference center at the bottom of any Cowboys email.
How do I stay up to date with all the important membership information and news?
Email is the primary method of communicating to our members. As such it is vital that you provide us with an email address so that you receive our weekly Member Update which provides key membership information such as deadlines, competitions, offers, and game information. Unfortunately we cannot guarantee access to NRL ticket buying windows if we do not have your email address. You can update or add your email address at any time using your individual login details online, by emailing email@example.com or calling 1300 GO COWBOYS (1300 462 692).
When will the 2018 season draw be available?
The 2018 season draw has been released – you can download a copy here >>> 2018 Cowboys draw
If I am requiring a student or other pension concession do I have to provide proof?
Yes – Concession memberships are available to any persons holding a current government-issued Seniors Card, Pensioner Concession Card, Full-time Student card, Service Pension, TPI and Companion Cards. New members must provide proof of this upon application.