Rolling renewals

Rolling renewals explained

All members paying via credit card (Visa, MasterCard or American Express), or by a Visa or MasterCard debit card, agree to Rolling Renewal, regardless of package type or payment method (upfront or instalments).

A Rolling Renewal is an automatic renewal (and payment) of your membership from year to year on these terms and conditions, unless varied. That means that your membership will be automatically paid for and renewed into the same package(s) for subsequent seasons (at the updated price for each new season) using the same payment method provided for the previous season’s membership.

During the opt-out period, members must notify the North Queensland Toyota Cowboys if they do not wish for a Rolling Renewal to occur (strict deadlines apply). During the opt-out period, opt-out notifications by a member must be made using the method specified in the email/letter (which may change from season to season). Notifications to opt-out will not be accepted over the phone.

Rolling Renewal is a convenient way for members to maintain their membership commitment from year to year. If a member opts-out of Rolling Renewal, that member will need to re-apply for membership for any subsequent seasons.

2019 rollover

It is anticipated that the club will move to the new North Queensland Stadium for the start of the 2020 season. Due to the North Queensland Stadium still being under construction, new seating allocations will need to be made and we are unable to specify rollover dates as accurately as we have in prior years. For membership for the 2020 season, members will still receive advance written notice by email or letter to the member’s address provided in their membership application. The notice will provide: (i) the price for the 2020 season membership that will be automatically charged to the member’s card; (ii) the new seating positions that we can offer the member at the new stadium for the 2020 season; and (iii) a 14 day opt-out period (the ‘opt-out period’). Members will still be able to opt-out of automatic renewal from the 2019 season to the 2020 season at any time prior to the start of the opt-out period by emailing the membership team at membership@cowboys.com.au and confirming that they wish to opt-out of Rolling Renewal.

2018 rollover

Automatic payments under a Rolling Renewal will occur approximately on the 15th of October each year.

On approximately the 30th of August each year, members will receive written notice by email or letter to the member’s address supplied in their membership application.

The notice will provide: (i) the price for the following season’s membership that will be automatically charged to the member’s card; and (ii) a 14 day opt-out period (opt-out period).

During the opt-out period, members must notify the North Queensland Toyota Cowboys if they do not wish for a Rolling Renewal to occur (strict deadlines apply).

During the opt-out period, opt-out notifications by a member must be made using the method specified in the email/letter (which may change from season to season).

Notifications to opt-out will not be accepted over the phone.

Members can also opt-out at any time prior to the start of the opt-out period by emailing the membership team at membership@cowboys.com.au and confirming that they wish to opt-out of Rolling Renewal.

All members must keep their contact details up-to-date so that North Queensland Toyota Cowboys can communicate effectively with members about Rolling Renewal and other matters.

You can update your contact details by logging into the membership portal and updating your details or you can email the membership team at membership@cowboys.com.au with your new details and we can update your details on your behalf.

For enquiries on Rolling Renewals, contact the Cowboys membership team.